Are you passionate about technology and customer service? Boston Consulting Group (BCG), a global leader in business strategy and consulting, is hiring an IT Support Specialist to join their dynamic team. This is your chance to work with a world-renowned organization that values innovation, collaboration, and continuous learning. Read on to learn more about the responsibilities, qualifications, and how to apply for this exciting opportunity.
Job Overview – IT Support Specialist at Boston Consulting Group
Position: IT Support Specialist
Company: Boston Consulting Group (BCG)
Location: Onsite with occasional remote support
Employment Type: Full-Time
Salary: Competitive, with additional perks
BCG is seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support to their global team. In this role, you will be responsible for troubleshooting IT issues, managing IT assets, and supporting the implementation of innovative technology solutions.
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Key Responsibilities
As an IT Support Specialist at BCG, you will:
- Provide on-site and remote technology support for various platforms and devices, including PC, Mac, iOS, and Android.
- Utilize your knowledge of Microsoft operating systems and Active Directory to deliver 1st/2nd line IT support.
- Troubleshoot and resolve technical issues received via phone or the IT Service Management tool, ServiceNow.
- Assist in documenting technical procedures and creating end-user guides.
- Support video conferencing and telecommunications systems, ensuring seamless communication for key users.
- Prepare and deploy laptops for staff, including user profile configuration and data migration.
- Manage hardware asset tracking and inventory to ensure accurate records.
- Collaborate on global and local IT projects, contributing to operational excellence.
Eligibility Criteria
To qualify for this role, candidates must meet the following criteria:
- Educational Qualification: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: 1-2 years of experience in IT support or a similar role.
- Technical Skills:
- Proficiency in Windows 10, Windows Server, Mac OS, and Microsoft Office.
- Experience with cloud file-sharing platforms and basic LAN/IP networking.
- Familiarity with SCCM or imaging software.
- Knowledge of VoIP systems and video conferencing tools like MS Teams, Zoom, or WebEx.
- Soft Skills:
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and time-management abilities.
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Why Join Boston Consulting Group?
At BCG, you’ll be part of a diverse and inclusive workplace that fosters innovation and professional growth. Here’s why you should join:
- Global Impact: Work with leaders in business and society to tackle complex challenges.
- Learning Opportunities: Access to continuous learning programs to enhance your IT knowledge and career development.
- Collaborative Culture: Be part of a supportive and high-performing team that values collaboration and respect.
- Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, flexible work arrangements, and more.
How to Apply
Ready to take the next step in your IT career? Follow these steps to apply:
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided. Before submitting the application, cross-check the information you’ve provided.
Apply Today
Don’t miss this opportunity to join Boston Consulting Group as an IT Support Specialist. Apply now to be part of a company that values innovation, collaboration, and excellence. For more job updates, subscribe to our newsletter and stay informed about the latest openings.