Urgent opening in Tech Mahindra for Support executive

Support Executive Position in Tech Mahindra A Support Executive focus in Tech Mahindra involves providing support for the organization’s services to clients and driving an improvement in satisfaction. Tech Mahindra Ltd being one of the leading digital transformation, consulting, and business re-engineering organization utilizes support executives for handling its large portfolio of services intersected across industries and geographies.

Duties of a Support Executive Some of tasks performed by a Support Executive at Tech Mahindra are: Key responsibilities include: Customer Support: The first contact between a client and the interior designer company, and also handling their complaints or grievances. This presents perception of the client’s searches, answers that can be given, or otherwise, refer the issue to the technical section when required.

Issue Resolution: Identifying and fixing the technical problems customers encounter. This might involve diagnostic work over the phone, talking a client through some technical information about the solution proposed, or liaising with other teams to try and come up with a solution that works.

Service Monitoring: The evaluation of the performance and availability of services or systems to the customers, clients or end-users. Par example, the support executives feel that proactive monitoring helps them recognize issues before they get worse.

Documentation and Reporting: Business records include the record of the interactions and the clients’ complaints or queries and issues as well as the solutions. It assists with enhancing various activities and will prove beneficial for future situations.

Feedback Handling: Customer satisfaction surveys to find out where the firm is deficient. Sometimes this feedback leads to changes in service or a product to accommodate the needs of a client.

Qualifications, which exist in the form of skills and competencies are as follows: As anyone can imagine, the position of a Support Executive requires both technical, analytical and social competencies.

Technical Proficiency: Skills: A good amount of subject knowledge about IT systems, software and networking may be needed. This knowledge helps the executives to self-organize sufficient amount of technical competency to be able to diagnose and remediate technical issues.

Communication Skills: Both, verbal and written communication are very important to explain solutions to clients and relay information across the internal departments.

Problem-Solving Skills: Problem solving skills especially when it comes to customers’ matters is an asset when it comes to the job.

Empathy and Patience: Whenever you’re dealing with customers that are frustrate or concern, you must always maintain your temper and be considerate towards their calls.

Multitasking: Juggling several queries and problems at once without having a negative impact on either quality or speed.

Adaptability: Change ability and scalability in accepting new change tools, techniques and technology.

For those who joined Tech Mahindra as Support Executive, this position will lead to other positions in the company or another promotion.

Team Leader or Supervisor: Five who manages support executives and overall operations of the day.

Technical Specialist: IT specialists switching to less generalist IT and engineering positions.

Customer Success Manager: Stressing the concept of client acquisition and retention and guaranteeing the accomplishment of clients’ goals.

Project Management: Undertaking responsibilities and power and or responsibilities that require one to design implement and or coordinate projects.