Are you looking to kickstart your career in IT support? Zones, a global leader in end-to-end IT solutions, is now hiring for the role of L1 Service Desk. This is your chance to join a company that has been a trusted IT partner for over 35 years, operating in more than 120 countries. With a focus on innovation and customer satisfaction, Zones offers a dynamic work environment where you can grow your skills and advance your career. Read on to learn more about this exciting opportunity and how to apply.
Job Overview – L1 Service Desk at Zones
Position: L1 Service Desk
Company: Zones
Location: Remote/Onsite (Global)
Employment Type: Full-Time
Salary: Competitive salary with comprehensive benefits
Zones is seeking a motivated and technically skilled individual to join their Service Desk team. As an L1 Service Desk professional, you will be the first point of contact for customers seeking technical assistance. This role requires excellent communication skills, a strong understanding of IT systems, and the ability to resolve issues efficiently.
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Key Responsibilities
As an L1 Service Desk professional at Zones, you will:
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
- Troubleshoot and configure desktop hardware, software, and associated peripherals.
- Perform remote troubleshooting using diagnostic techniques and guided questions.
- Create and document real-time tickets while ensuring tasks are completed within SLAs.
- Escalate unresolved issues to the next level of support personnel.
- Follow up with customers to provide updates and ensure issue resolution.
- Suggest improvements to procedures and knowledge base articles.
- Maintain logs of events, problems, and their resolutions.
Eligibility Criteria
To qualify for this role, candidates must meet the following criteria:
- Educational Qualification:Â BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, or MSc (Computer).
- Experience:Â 0 to 6 months in IT support (freshers are welcome).
- Skills Required:
- Strong knowledge of Windows operating systems and hardware diagnostics.
- Excellent communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with tools like Microsoft Teams and Skype.
- Basic understanding of computer systems, mobile devices, and tech products.
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Why Join Zones?
At Zones, you’ll be part of a global team that values innovation, collaboration, and customer satisfaction. Here’s why you should consider joining us:
- Comprehensive Benefits:Â Medical insurance, group term life, and personal accident cover.
- Flexible Work Environment:Â 24/7 rotational shifts with a focus on work-life balance.
- Career Growth:Â Opportunities to advance your skills and career in IT.
- Inclusive Culture:Â Work in a diverse and supportive environment.
- Cutting-Edge Technology:Â Gain experience with the latest IT solutions and tools.
How to Apply
Ready to take the next step in your career? Follow these steps to apply:
- First, read through all of the job details on this page.Â
- Scroll down and press the Click Here button.Â
- To be redirected to the official website, click on the apply link.Â
- Fill the details with the information provided.Â
- Before submitting the application, cross-check the information you’ve provided.
Apply Today
Don’t miss this opportunity to join Zones as an L1 Service Desk professional. Apply now to be part of a company that values innovation, collaboration, and customer satisfaction. For more job updates, subscribe to our newsletter and stay informed about the latest openings.